High-tech enterprise specializing in geomaterials and its supporting products, process research and development, manufacturing, sales, construction, after-sales maintenance in the body.
Technical Support
Installation Guidance: Provide detailed installation instructions and technical support to ensure correct construction.
On-site service: When necessary, dispatch technicians to the site to assist with installation and problem-solving.
Quality Assurance
Warranty period: Provide a clear warranty period during which faulty products will be repaired or replaced free of charge.
Quality tracking: Conduct regular follow-ups to understand the usage of the products and promptly address potential issues.
Maintenance and Replacement
Maintenance Service: Free repair will be provided for damages caused by quality issues within the warranty period.
Service Replacement: In case of repair failure, free or discounted replacement will be provided.
Training Services
Operational Training: Provide training for clients on the use and maintenance of the products.
Technical Training: Offer technical training on installation and maintenance for the construction team.
Complaint Handling
Complaint channels: Establish a dedicated complaint channel to respond promptly to customer feedback.
Problem resolution: Promptly investigate and resolve customer complaints to ensure customer satisfaction.